Problems?

I forgot my username/password. How do I get a new one?

If you remember your username or the email address you used to sign in into the service, you can restore your password by using the "Did you forget your password?" button. You will receive an email providing further instructions on how to restore your password. If you do not remember your username or email address, please contact the customer service directly.

My contact details have changed. Do I need to notify Mobify of this?

Yes. When you sign in into the service, you can change your contact details in your profile. If you cannot change your contact details, please contact the customer service. If your identity has been verified, our service will update your data automatically in cooperation with Bisnode Oy.

How do I discontinue using the service?

Your data can be deleted and you can discontinue using the service when you notify us of this by emailing to asiakaspalvelu@mobify.fi.

What do I do if the app will not open?

Ensure that the operating system updates on your mobile phone are up-to-date. Older operating systems do not always support the latest versions of applications. Also ensure that all updates of the Mobify application have been installed. By updating the application, you can be sure to have access to the latest features at all times.

I made an online purchase but can see no bonus on my account. How do I get the bonus?

If your bonus is not credited to your account within one banking day, please contact our customer service. Remember to sign in into Mobify before making online purchases. To browse the supported online stores, please click here.

There are several possible reasons why your online purchase has not been credited to your account. The most common reasons are:

  1. You did not go to the store through our website before you confirmed the order.
  2. Not all online stores pay bonus if you used a discount code or some other benefit when you made the order.
  3. You went to the said online store through a link found on some other channel. Online store cookies typically remain active for roughly 24 hours, so if you went to the website by using some other operator's link, their cookie is still active.
  4. The order has been cancelled or returned.

If your bonus has not been credited for one reason or another, please always contact our customer service. We will do out utmost to trace the purchase afterwards.

What are cookies and why should I enable them?

A cookie is a small data file that is used to recognize where traffic is coming from to the online store. Cookies are nothing to be afraid of, as they do not collect any saved data from your computer. If cookies are not enabled, the online store will not know from which website you came to the store.

I did not receive the promised 5 EUR bonus for my first purchase. What should I do?

Please contact our customer service (asiakaspalvelu@mobify.fi). The bonus of the first online purchase will be released when the store has released the bonus. Bonus will be credited to your account automatically but sometimes the system can fail and the bonus is not credited at all.

Didn't find the answer you were looking for?

Contact our customer service by email to customer service: asiakaspalvelu@mobify.fi. Alternatively, click on the chat activity icon on the right side of the page or use the contact form.