I made an online purchase but can see no bonus on my account. How do I get the bonus?
If your bonus is not credited to your account within one banking day, please contact our customer service. Remember to sign in into Mobify before making online purchases. To browse the supported online stores, please click here.
There are several possible reasons why your online purchase has not been credited to your account. The most common reasons are:
- You did not go to the store through our website before you confirmed the order.
- Not all online stores pay bonus if you used a discount code or some other benefit when you made the order.
- You went to the said online store through a link found on some other channel. Online store cookies typically remain active for roughly 24 hours, so if you went to the website by using some other operator's link, their cookie is still active.
- The order has been cancelled or returned.
If your bonus has not been credited for one reason or another, please always contact our customer service. We will do out utmost to trace the purchase afterwards.